I cannot view Sent, Trash, Drafts, Junk and other folders

If your IMAP folders are missing, please subscribe to them again and they will appear.

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Microsoft Outlook Express:
1. Under Folders on the left side of the screen, select the Inbox for your Navicosoft e-mail. (NOT the one under Local Folders)
2. Click the Tools menu and click IMAP Folders
3. Select desired folders.
4. Click Show. Folders will appear next to selected folders. Click OK.
5. New folders can now be accessed from the Folders list on the left side.

Outlook
1. Click the Tools menu and click IMAP Folders
2. Click the Query button.
3. Select desired folders.
4. Click the Subscribe button. Click OK.
5. New folders can now be accessed from the Folders list on the left side.

Windows Mail
1. Click IMAP Folders.
2. In the Show/Hide IMAP Folders dialog box, select a folder, and then do one of the following:
* To view the folder and download its contents, click Show.
* To hide the folder and prevent its contents from downloading, click Hide.
3. New folders can now be accessed from the Folders list on the left side.

Windows Live Mail
In order for IMAP to work correctly with Windows Live Mail, the settings must be as they appear in the IMAP tab in the Account Properties.

Thunderbird:
1. Go to Files and click Subscribe...
2. Select desired folders.
3. Click Subscribe. Click OK.
4. New folders can now be accessed from the Folders list on the left side.

Mac OS X Mail Client
1. Go to Mail > Preferences > Accounts.
2. Select your email account and click the Advanced tab.
3. Check the box next to Automatically synchronize changed mailboxes.
4. Close the Preferences panel and save.
5. Restart the entire mail program.
6. If your folders are still not showing, go to the View menu and select Show Mailboxes. Now click the expand arrow (triangle) on the left of your email name to reveal your IMAP folders.

Entourage
1. Select your account in the left margin to view its available IMAP folders.
2. On the toolbar, click on the Update List button.
3. From the View menu, make sure there is no check mark next to Subscribed Only. If there is, click on it once to uncheck it.
4. Your new folders are now displayed.

Eudora
1. From Eudora’s Window menu, select Mailboxes.
2. Click the expand arrow (triangle) on the left of your email name to reveal the available IMAP folders.
3. Click on the icon at the far right-bottom of the mailbox list and select, Refresh Mailbox List from the menu.
4. Your new folders are now displayed.

iPhone, iPod touch
1. If you sync IMAP mail account settings from your computer to iPhone or iPod touch, the IMAP folders may show under your Inbox folder. In this case, you need to specify the IMAP path prefix.
2. You can enter the IMAP path prefix by choosing Settings > Mail > Account > Advanced > IMAP Path Prefix.
3. Enter the word INBOX (all caps) and save the setting. Now your folders should appear as expected.

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